Contact & Support Info -

NGA OQ Program: Telephone Support (critical) Telephone Support - Critical Onsite Test Issues Only: NGA is providing live service desk capability where customers can call for support of real time critical onsite testing issues they may experience. Below is a list of typical issues that would require NGA Qualification Service Desk telephone support. Examples: - Test Resets - Locked out of Exam - Frozen Exam - Username and Password not working during exam - Forgot Username and Password (Examinees and Evaluators) - Tablet Issues - Technical Issues (PC/connectivity problems) - Clicked on training accidentally within 48 hours of testing the associated exam Telephone Support Hours: Monday through Friday: 7:00AM ET - 7:00PM ET excluding holidays Saturday: 7AM ET - 2:00PM ET Telephone Number: Please call NGA at 781-455-6800; then press Extension 2