Contact & Support Info -
NGA OQ Program: Email Support (non-critical)
Email Box Support - Non Critical Issues/Questions:
NGA also provides a Qualification Service Desk email box for all non-critical Learning Management System (LMS) issues/questions.
A service desk ticket number will be assigned for all phone/email requests to facilitate prioritization and tracking.
The goal of the service desk is to provide a same day/next business day status update to the customer contingent upon workload volume.
Below is a list of typical issues/questions that would be sent to the qualification service desk mailbox.
Examples:
- How do I find my username and password?
- How do I run reports?
- How do I tell if someone is qualified?
- My employee took an exam but it is not showing on the ITS system?
- Simple training and how to instructions for system functions (Note: Admin training for new customers must be completed prior to placing calls to the Service Desk. Please contact the NGA OQ Team at [NGA CONTENT] to schedule.)
Email Support Hours:
Monday through Friday 8:00AM ET - 5:00pm ET excluding holidays
Email Address:
Please send all Qualification Service Desk non-critical issues/questions to [NGA CONTENT]
Important Note:
Please email the OQ Team at [NGA CONTENT] with any additional questions you may have.
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