Contact & Support Info -

NGA OQ Program: Email Support (non-critical)


Email Box Support - Non Critical Issues/Questions:

NGA also provides a Qualification Service Desk email box for all non-critical Learning Management System (LMS) issues/questions.

A service desk ticket number will be assigned for all phone/email requests to facilitate prioritization and tracking.

The goal of the service desk is to provide a same day/next business day status update to the customer contingent upon workload volume.

Below is a list of typical issues/questions that would be sent to the qualification service desk mailbox.

Examples:
    - How do I find my username and password?
    - How do I run reports?
    - How do I tell if someone is qualified?
    - My employee took an exam but it is not showing on the ITS system?
    - Simple training and how to instructions for system functions (Note: Admin training for new customers must be completed prior to placing calls to the Service Desk. Please contact the NGA OQ Team at [NGA CONTENT] to schedule.)
Email Support Hours:

Monday through Friday 8:00AM ET - 5:00pm ET excluding holidays

Email Address:

Please send all Qualification Service Desk non-critical issues/questions to [NGA CONTENT]


Important Note:

Please continue to use the [NGA CONTENT] email box to schedule NGA evaluators and trainers for OQ, PJ and Training Sessions.